Building Business Trust in a Digital-First World

by Harper George

Dec 18

The world we live in today is full of incredible challenges—and enormous opportunities. Trust is fragile as we all try to make sense of the pandemic’s myriad of complexities and unknowns.

Is there a way to make your clientele feel safe working with you? Business resilience must be restored, but how? To run more quickly and efficiently, how do you strengthen your partnerships?

Businesses need to be flexible, forward-thinking, and open to new ideas if they want to succeed. The successful digital companies of tomorrow will revolutionize data sharing in order to win customers’ trust. In order to develop deeper connections with both customers and business partners, it is necessary to work together in a way that benefits all parties.

A professor from the University of Oxford spoke at the 2018 Aspen Ideas Festival in the waning days of June, when international travelers still donned no face masks and carried no vaccination records in their carry-on bags. Rachel Botsman was asked to speak about two topics near and dear to her heart at the annual gathering in the Colorado Rocky Mountains: technology and trust.

Her book, Who Can You Trust?, argued that institutions could not bestow trust upon themselves but must earn it through deeds that the public deems trustworthy. She warned her listeners about the dangers of living in a “trust on speed” digital era and urged them to “find the right information, ask the right questions, to slow down and say ‘is this person, is this thing, is this product, is this piece of information worthy of our trust?'”

While the people and institutions we put our trust in are evolving as a result of technological advancements, she concluded, “Trust can’t be automated by technology. It can’t be fixed by compliance and regulation. Trust lies with
us. “

It’s been almost four years since Botsman made her speech, but the concerns she voiced remain as pressing as ever. As a result of the global COVID-19 pandemic, ideas like social distance and working from home have been put into practice. This has led to a digital revolution. The majority of people now rely heavily on digital platforms for social interaction, as evidenced by a recent PwC Pulse survey, which found that over 50% of global consumers have become more digital in the past six months.

Methods for Establishing Credibility in Virtual Environments:

There are a variety of digital tools that businesses can use to build trustworthy relationships with their business partners.

1. Find a top executive willing to be accountable for fostering openness and establishing robust ethical norms throughout the company.

In the same way that culture and sustainability have developed into distinct portfolios at many businesses, trust management needs to be given the attention it deserves at the C-suite level. It is not farfetched to think that one day Chief Trust Officers will help companies set the standard when it comes to trust. This is especially true considering that the concept of a Diversity Officer was unheard of not too long ago.

2. Expand focus

Though firewalls and data security are crucial, there is much more that needs to be done to earn the trust of today’s consumers online. They see digital trust as a window into the values of a company, so more than just technical issues need to be taken into account. Not only should companies determine their data storage, management, and sharing needs and practices, but they should also think about the need to establish and strictly adhere to ethical standards and always fulfill their digital trust commitments. The payoff, if you will? This is the type of client who is more likely to trust you.

3. Put customers first

Trust is the foundation of any healthy relationship, which is why businesses should treat their customers’ private information with the utmost confidentiality at all times. Just take what you need, let them know why you’re collecting it, and use it to enhance their experience as a customer. The public backlash against some social media giants that have been accused of selling users’ personal information to the highest bidder shows that it is risky to test the boundaries of “appropriate use.” Also, a simple but effective way to prove your credibility is to give customers control over how their data is used and shared.

4. Work with trustworthy service partners

Working with questionable vendors or suppliers can quickly come back to bite a company in today’s information-rich environment. Consumers today are more likely to check online to see if all parties to a transaction are legal, safe, and honest. It’s important to find an outsourcing service provider like ADDMORE Outsourcing that shares your dedication to digital trust.


If companies don’t build digital trust with their customers, the rise of digital technology, which is supposed to be one of the best business stories of the 21st century, will quickly turn into a sad story. Protecting personal information is a crucial first step, but it is only the beginning. Organizations can maximize trust by making it central to their doing so. Doing these necessary procedures may take time and effort but will yield substantial benefits.

With the rise of eCommerce in the wake of the COVID-19 pandemic, many businesses are finding it difficult to respond to customers’ questions and concerns in a timely manner. This blog highlights all the points to consider when looking offshore for additional support, so help is at hand in the form of outsourcing services from ADDMORE.

ADDMORE Outsourcing works hard to stay on top of the latest developments in the outsourcing industry across all of its service areas, from customer service, digital marketing, HR to accounting. While you focus on expanding your business, we’ll use our many channels to help you reach your full potential.

ADDMORE Outsourcing is a business process outsourcing (BPO) company that works with a wide range of multinational corporations to improve their efficiency by leveraging supplementary assets. Our primary goal is to help our clients achieve their financial goals by improving their margins and productivity through the implementation of our practical and efficient services and solutions.

Take full advantage of the boundless possibilities presented by outsourcing to the Philippines. Connect with us to learn more about our scalability solutions for your expanding company.


Subscribe to our Newsletter for Latest Updates


You May Also Like