The business process outsourcing (BPO) sector is dynamic and constantly changing in response to market demands. Climate change, political instability, and the imbalance of economic and political power are just a few of the global trends that continue to present difficulties for international organizations.
To survive in what has become one of the fastest-growing industries, business process outsourcing (BPO) requires organizations to change with the times and keep up with the competition.
A business owner must be abreast of the most recent outsourcing trends to manage their resources better and increase the effectiveness of their organization.
Take a look at these outsourced services trends for 2022:
1. Remote work preference
There has been a major shift in the way we do business. Companies have had to make cuts, reorganize, and quickly switch to remote workers as a result of the pandemic. The advantages of remote work are becoming increasingly apparent to firms, thus it is expected that this arrangement will persist beyond 2022.
According to data from Global Workplace Analytics, the percentage of workers who do their jobs from home has increased by 159 percent since 2009. With the advent of the internet and cloud computing, businesses may now conduct their operations at any time and from any location, making outsourcing an attractive option for those seeking international growth.
2. Increased Demand for Global Teams
The increased need for global teams is a direct result of the COVID-19 pandemic. At its height, when several nations closed their borders, business owners were forced to adapt quickly to survive. For this reason, outsourcing has become commonplace as a means by which companies around the world can meet the demands of their customers while keeping their own doors open.
Since it is well-known that a geographically scattered staff offers more robust support and functional expertise, this strategy has been one of the top trends in 2022.
3. More Emphasis on Cybersecurity
It is widely known that BPO companies handling sensitive data have established robust data security measures in place in 2022. This is especially true now, when the pandemic has contributed to a 600% increase in cybercrime. As a result, robust cybersecurity has become essential to shielding company information and software from scams like phishing and identity theft.
This is because ensuring the security of business and customer data throughout its entire lifecycle is crucial. Multi-factor authentication and other forms of multi-layered security have been adopted by the vast majority of outsourcing firms to guard against data theft and other forms of cybercrime.
4. Progressive Web Apps are on the Rise
BPOs have started to rely on progressive web apps (PWAs) in the day-to-day operations of their businesses. PWAs are a hybrid between a traditional website and a mobile app.
It is anticipated that this trend will continue to expand through the year 2023 as curiosity about this technology grows. According to studies by Emergen Research, the PWA market will be worth $10.77 billion by 2027.
PWAs are a viable solution to the issue of slow app loading times. Without downloading and installing an app, the web page can be added to the home screen just like any other application.
Most companies prefer PWAs because of the beneficial impacts they have on productivity and customer satisfaction. This is due to the fact that they function reliably even with slow Internet connections and on any device.
5. Increased Demand for Cloud-Based Tech
In recent years, cloud-based technology has become increasingly popular in the outsourcing sector. Cloud-based application providers have a leg up on the competition when it comes to outsourcing. You won’t have to wait long at all to get at the information you need as an authorized user. In addition, you can avoid spending money on expensive data storage hardware by storing your information in the cloud.
When it comes to group projects and instant communication, cloud-based apps really shine. For instance, if your outsourcing partner needs clarification or additional guidance, you can provide it and they can get back to you whenever they like.
Keep up with the latest BPO trends with ADDMORE Outsourcing!
The BPO sector is constantly evolving and innovating in response to new opportunities and security threats. As a result, new forms of outsourcing keep developing so that it can quickly adapt and mirror the changes happening on a global scale.
By working with ADDMORE Outsourcing to keep abreast of these developments, you’ll have a leg up on the competition come 2023 thanks to a more thorough understanding of how to allocate your resources.
Look no further than ADDMORE for your outsourcing needs! We have a global team of highly-skilled professionals to help you achieve max results and increase your profitability. Book a free consultation now or learn more outsourcing tips at https://addmoreoutsourcing.com.