The Philippines as the Ideal Outsourcing Location

by Marika Kim

Nov 23

It’s no secret that the Philippines is widely recognized as the world’s premier outsourcing hub. However, the region must contend with fierce competition from Central America, India, and the rapidly developing Eastern Europe.

The outsourcing market in India has existed for around 30 years and is approximately three times larger. The Philippines, on the other hand, strikes a superior mix between total cost, the convenience of doing business, cultural fit, English language competency, and wide capabilities.

As far back as records go, it seems that India and the Philippines have always been at odds with one another when it comes to outsourcing. The competition persists despite the stark differences in population and land size, providing India the opportunity to attract more customers. However, the Pearl of the Orient Seas has a competitive advantage thanks to the Filipinos’ strong communication abilities and familiarity with Western culture.

Over 500,000 BPO employees worked in the Southeast Asian nation in 2016, and 5 out of every 8 of them were between the ages of 15 and 30. 7 out of every 8 agents work in call centers, which are operated by 429 of the nation’s staggering 851 BPO companies.

Along with having excellent verbal and written communication abilities, Filipinos are renowned for having a positive outlook on work and being very competent. Additionally, the nation’s contact centers have a broad range of contemporary tools to aid workers in providing excellent customer service. The enticing benefits that the local BPO business provides its staff, however, are what actually make it an employment magnet.

In what ways are Philippine-based BPO services preferred by global corporations? What is the Philippines’ current performance and position globally? Here are some statistics about the nation’s industries:

– The leader in voice-based BPO globally has cheaper labor and infrastructure costs—about 80% less than those of highly developed nations.

– Has expansive core business areas in significant cities and enjoys considerable government and academic support

– Has the world’s fastest-growing workforce and a reservoir of highly educated and competent resources

Here are some of the best reasons why the Philippines is considered a top outsourcing destination:

Quality at a Low Cost

The Philippines offers a balanced package of excellent customer service that operates with a highly effective and functional team with great cost savings. This remains to be the best reason why global companies choose the Philippines for outsourcing services. Labor is cheaper than other alternatives, but the quality of service is still very high.

English Proficiency

Compared to other Asian nations, the Filipino population has a higher proportion of neutral-accented English speakers. Both verbally and in writing, they are very proficient communicators in English. Either an American accent or a neutral non-Asian tone can be used to convey the language.

Time Difference

Filipinos are tolerant of time. Even if it means working late into the night, on a holiday, or with a demanding schedule, they are more than happy to work shifts. As a result, the businesses may continue to operate throughout their regular business hours, which might be advantageous. The duties will be performed when you wake up if you just contact your virtual assistants for after-hours support!

Cultural Competence

It is a good idea to outsource to Philippine-based BPOs like ADDMORE Outsourcing because the Filipino culture is remarkably similar to that of the West. Their ability to connect with Western customers puts them at ease. Filipinos are also renowned for being able to strike a balance between pleasure and efficiency. They are morally decent, patient, honest, and inventive.

Consider these points before outsourcing:

Outsourcing your company’s work to an overseas location could be risky. While there are numerous BPO companies to choose from, it’s important to keep a few things in mind before signing a contract with anybody.

Do you want to be innovative? Will the “shift” in time zones have a negative impact on your business? What skills are required? You may choose the finest offshore base and outsourcing services by using the answers to these questions.

Check these details as well before outsourcing to the Philippines or anywhere else:

1. Cost

Pricing is an important consideration when contracting a project or task out to a third party. In the long term, it is beneficial to be aware of whether your service provider can help you reduce or regulate your administrative costs.

2. Adaptability and versatility

If you’re looking for an outsourcing partner, find one that can quickly address your customers’ complaints and properly understand your needs.

3. The BPO’s Administration

The BPO’s management team should be able to guide the development of your company. Therefore, it makes sense to select seasoned BPO executives who can aid in the achievement of your corporate objectives.

4. Interaction

You should select a BPO that responds quickly to your questions and concerns. They should be capable of collaborating with your clients to prevent delays if necessary.

5. Stability and dependability

A solid technical support system is equally important as fundamental system security when choosing a location to outsource to. To maintain continuous business flow, it should contain backups for any outage.

Your company has to expand and seize every opportunity given the enormous global outsourcing market size to grow and reach its full potential. However, it could be difficult for you to choose the best outsourcing company among the numerous options available. Be careful; the decisions you make will determine your level of success.

ADDMORE provides comprehensive outsourcing solutions to international clients who wish to take advantage of the strength of the Filipino labor pool.

We can help you benefit from our pool of skilled virtual agents available to grow your business. We provide a wide range of inexpensive offshore and outsourcing alternatives for clients in the United States, the Republic of Ireland, the United Kingdom, New Zealand, Australia, the Middle East, and other nations around the world.

To learn more about our extensive menu of BPO services, get in touch with us. Take advantage of the myriad benefits of outsourcing to the Philippines. Contact us right away to schedule a free consultation.


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